Keyboard and Touchpad on my laptop stop responding after wake up from sleep status

Im still confuse about this.... when my aspire 4710 wake up from sleep status, the keyboard and mouse stop responding, this is happen in windows XP, Vista Home Premium, and Vista Bussines. I think this can be happen in another version of windows like Vista ultimate or even Vista Home Basic.

When I close the lid, the laptop will sleep, this is default setting on windows vista, and when the laptop wake up, keyboard and touchpad stop responding, but not the mouse... I still able to use it. I tried to restart the laptop, but it cannot boot up again, nothing appears on the screen, even bios. Just LED on power button still on.




I hold down power button for several seconds, to force laptop shutdown. I press the power button again and hope that the laptop will able to boot up again. No.. it can't boot again, until I remove the battery and insert it again.

I send an email to Acer about this, but Acer customer service haven't reply my email. I think there is a BIOS problem (maybe....) by the way, my BIOS version is 1.02

Do you have same problem with me?

18 comments:

  1. I'm also experiencing the same problem with my acer aspire 4310 with windows xp...have you solved yours?

    please help me if you already have a solution to this..

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  2. Sleep is not allowed in my laptop :) just hibernate...

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  3. This comment has been removed by a blog administrator.

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  4. try updating it to v1.07
    Bios V1.07

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  5. I'm also having this problem. I don't know how to remove the battery. Can anyone help me please? I tried to read the manual but it isn't there.

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  6. Okay never mind, I managed to figure it out, hehe. I'll try updating the BIOS to see if it helps.

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  7. Okay, my BIOS is 1.07 but this still happens.:( Anybody found a solution yet?

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  8. hmmm... I haven't update my bios yet.. now, im just change all "sleep"/"stand by" to "hibernate". about 2 weeks ago contact Acer, but they haven't reply yet :(

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  9. kekek hi its me anonymous again XD so sorry that bios didnt work... btw do u know whether v1.07 will work with vista.. acer is so lazy they dont even tell what they fix in v1.07.. neways... the only last thing i can suggest is to reinstall windows.. i remember having a problem like this... but after a reformat it was ok :D
    this wasnt on my acer laptop tho.. it was on my dell

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  10. I've found a 'workaround', after sleep and the keyboard doesn't respond, just put the laptop to sleep again and the next time it wakes up the keyboard and trackpad will function properly. Hope this helps.

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  11. mau share aja...
    saya juga mengalami hal serupa pd aspire 4710 & 4310 (OS Xp Pro).
    setelah beberapa kali format ulang (update BIOS ke 1.07 pun teuteups hang), ternyata aku nemu apa penyebabnya... ;D
    seriuss... coba dech saat selesai install OS (apa aja), terus kita install Driver khan??? nah, pd saat install Driver Webcam, skip dulu yg ini... install aja Applikasinya, Webcam biar terdetect sebagai USB Camera bawaan Windows... (it work well too). hasilnya... normal2 aja

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  12. Thanks F.Torres9. Problem solved. Please read This post

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  13. I think that, as a computer technician, I should leave word of a solution that worked for my HP dv2710us when I had this problem.

    You may do this solely at your own risk. I will take no responsibility for damage to your system if it occurs.

    Remove the battery, the AC cord, and any other power supplies, and then hold down the power button for 10+ seconds. This will clear any charge from capacitors and temporary memory, the closest thing you can get to a hard reset; replace the power supplies and your computer might boot up correctly with keyboard and mouse.

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  14. sovietcommissar, thanks a lot! My synaptic touchpad hasn't been working all week, it was throwing up the error message: code 10 "This device cannot start". I thought it was a loose wire, but then I tried your suggestion and it's fine again, cheers!

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  15. Thank you very much Sovietcommissar :)

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  16. Dell are looking to be more than a solutions provider to MS. MS would make more money with their own hardware and would then compete with Apple even more.

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